Patient Advice And Liaison Service (PALS)

What is the Patient And Liaison Service?

The service specialises in queries and concerns related to Oxfordshire Primary Care Trust.

As a patient, relative or carer sometimes you may need to turn to someone for on-the-spot help, advice and support. This is where the Patient Advice and Liaison Service (PALS) comes in.

PALS provide confidential, on-the-spot advice and support, helping you to sort out any concerns you may have about the care we provide and guiding you through the different services available from the NHS.

What does PALS offer?

The Patient Advice and Liaison Service aims to:

Listen to your concerns, suggestions and queries
Advise and support patients, their families and carers
Inform about local NHS services and how to access them
Help resolve concerns and sort out problems on your behalf

PALS acts independently when handling patient and family concerns, liaising with staff, managers and relevant organisations to negotiate immediate or prompt solutions.

Is the service confidential?

Yes. We will not speak to anyone about you unless we have your consent.

What doesn't PALS offer?

Whilst the Patient Advice and Liaison Service can guide you through the process of making a formal complaint, the PALS team is unable to investigate formal complaints themselves. PALS is also unable to offer counselling, diagnosis or any detailed medical information.